Jom99 Terms and Conditions – Malaysia Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the jom99 website and platform, including all games, services, promotions, and available content. This document is to be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and jom99.

By accessing or using the jom99 platform in any way — whether through a web browser, mobile app, or otherwise — you confirm that you have read, understood, and agreed to be bound by these Terms. This acceptance takes effect from the date you first access the platform.

2Account Eligibility

To register and use the jom99 platform, you must meet the following eligibility requirements:

• You must be 18 years and above or the minimum age required by the laws of your jurisdiction, whichever is higher.
• You must register in your own personal capacity, not as a representative or agent of a third party.
• You are not permitted to register if you are subject to a self-exclusion or a ban imposed by a relevant gambling authority.
• You are solely responsible for ensuring that your use of the jom99 platform does not violate any laws or regulations applicable in your country or region of residence.
• Only one account is permitted per individual. Registration of multiple accounts by the same individual is strictly prohibited.

3Registration & Account

When registering an account at jom99, you are required to provide truthful, accurate, and complete information. Required details include your full name, valid email address, mobile number, and KYC (Know Your Customer) information when requested.

You are solely responsible for:

1. Keeping your account password confidential. Do not share your password with anyone, including family members.
2. Notifying jom99 immediately if you suspect any unauthorised access to your account.
3. Ensuring your account information is always up to date and accurate.
4. All activity that occurs under your account — whether by you or any other party — is your sole responsibility.

KYC verification is mandatory before your first withdrawal is processed. Required documents may include your ID card, proof of address, and proof of payment method used. jom99 processes all such information in accordance with our Privacy Policy.

4Deposits & Withdrawals

Jom99 offers a range of deposit and withdrawal methods suited for Malaysian players, including FPX, e-wallets, and other local payment methods listed on the platform.

Deposit:

• All deposits must be made from a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• The minimum deposit is subject to the selected payment method as stated on the platform.
• Deposits are usually credited instantly. Delays arising from third-party issues are beyond jom99's control.

Withdrawal:

• Withdrawals can only be processed to the same payment method used for the deposit, except in specific circumstances approved by jom99.
• Withdrawals will be processed within the specified timeframe depending on the chosen method. jom99 strives to process withdrawals as quickly as possible.
• Jom99 reserves the right to request additional documentation before approving any withdrawal, particularly for large amounts.
• Any bonus still subject to a wagering requirement cannot be withdrawn until that requirement has been met.

5Bonuses & Promotions

Jom99 offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms and conditions as stated on the relevant promotions page. The general terms applicable to all bonuses are as follows:

• Wagering Requirement: Every bonus has a wagering requirement that must be met before winnings from that bonus can be withdrawn. This requirement is expressed as a multiplier (e.g., 20x).
• Validity Period: Bonuses have a limited validity period. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically.
• Win Limit: Some bonuses have a maximum winning cap that can be withdrawn.
• One Bonus at a Time: Generally, only one active bonus is permitted at any given time unless otherwise stated.
• One Bonus Per Household: New bonuses are only eligible for one account per individual, IP address, and residential address.

6Game Rules

All games on the jom99 platform use a certified and verified Random Number Generator (RNG), ensuring that every game outcome is genuinely random and fair.

The following are strictly prohibited while playing at jom99:

• Using any automated software (bots), scripts, or other tools to assist gameplay without written permission from jom99.
• Exploiting any bugs or technical errors on the platform for personal gain.
• Colluding with other players to manipulate the system or defraud other players.
• Engaging in any action deemed to be fraud, money laundering, or other illegal activity.

In the event of a technical issue during gameplay that prevents the outcome from being verified, jom99 reserves the right to void the round in question and refund the original bet amount to the player's account.

7Player Conduct

Jom99 is committed to providing a safe, friendly, and enjoyable gaming environment for all players. As such, players are required to adhere to the conduct standards set out below.

The following behaviour will not be tolerated:

• Abusive, threatening, or offensive language or communication directed at other players or jom99 staff.
• Disrupting other players' gaming experience in any way.
• Making false claims or defaming jom99 or other players.
• Misusing the live chat function for purposes other than its intended use.

Violations of the code of conduct may result in a warning, temporary suspension, or permanent account closure depending on the severity of the breach.

8Account Suspension & Closure

Jom99 reserves the right to suspend or close a player's account at any time and without prior notice under the following circumstances:

• You have violated any part of these Terms and Conditions.
• Jom99 suspects or identifies fraudulent activity, money laundering, or any other illegal activity.
• You failed to meet the KYC requirements within the specified timeframe.
• You registered multiple accounts.
• You provided false information during registration or the verification process.

You may also voluntarily close your account at any time by contacting the jom99 customer support team. Any valid remaining balance will be processed for withdrawal once all required checks are completed.

9Liability Limits

Jom99 provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates without interruption, we cannot guarantee that it will always be available, error-free, or meet your specific requirements at all times.

Jom99 shall not be liable for:

• Any financial losses arising from gaming activity on the platform.
• Service disruptions caused by factors beyond our control, such as network issues, third-party failures, or extraordinary circumstances.
• Indirect, incidental, or consequential losses related to the use of the platform.
• Actions or omissions by third parties, including game providers or payment processors.

10Changes to Terms

Jom99 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Changes will take effect immediately upon being published on the jom99 website.

It is your responsibility to review this Terms and Conditions page periodically. Your continued use of the jom99 platform after any changes are posted will be deemed your acceptance of the revised terms.

For significant changes, jom99 will endeavour to provide advance notice via email or in-platform notification, though this is not an obligation on our part.

11Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the jom99 customer support team through the following channels:

• Live Chat: Available 24/7 via the chat icon on the jom99 platform.
• Email: [email protected]

Our team is ready to assist you in both Bahasa Melayu and English at all times. We aim to respond to all enquiries within 24 working hours.