Jom99 believes the best online entertainment is entertainment that is safe, controlled and enjoyable. This page provides everything you need to know to play responsibly.
At jom99, we do more than provide a gaming platform. We are committed to the well-being of every player who entrusts their leisure time to us. Online gaming should be a way to relax and have fun – not a source of stress or financial hardship.
Many players enjoy jom99 without any issues, playing a wide range of slot games, Live Casino, sports betting and more in a controlled and responsible way. However, we recognise that a small number of players may face challenges managing their playing habits, and this page exists for them.
The core principle of responsible gaming at jom99 is simple: play within your means, set sensible limits, and keep gaming purely as entertainment. When it stops being fun, that's the time to take a pause.
All self-control tools at jom99 are available free of charge, instantly, and accessible directly from your account settings at any time — no need to contact anyone first.
We provide a range of tools you can use at any time to manage your gaming experience. All tools are free and take effect instantly.
Set daily, weekly or monthly deposit limits to control how much money you can add to your jom99 account.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, you will not be able to continue playing for the time being.
Set a session time limit for your play. The jom99 system will remind you when your time limit is approaching and automatically end the session if necessary.
Need a break? You can pause your jom99 account for 24 hours, a week, a month, or longer — whatever you need.
Access your account via the jom99 website or mobile app using your username and password.
Click the profile icon or navigate to the "Account Settings" section located in the top right corner of the platform.
Look for the tab or section labelled "Responsible Gaming" or "Account Limits" in your settings.
Choose the type of limit you want, enter the appropriate value and confirm. The limit will take effect immediately.
Problem gambling rarely happens overnight. It typically develops gradually, and many people don't realise they're in a difficult situation until it becomes serious. Recognising the early warning signs is the most important first step.
Watch for the following signs in yourself or someone you care about:
If you recognise two or more of the signs above in yourself, this is a signal to take appropriate action. Seeking help is not a sign of weakness – it is a sign of strength and self-awareness.
Answer the following questions honestly. The more "Yes" answers you give, the more likely you may need support.
If you answered "Yes" to two or more questions, we encourage you to reach out to the jom99 support team or use the account break tool to take the rest you need.
Our commitment to responsible gaming is more than a slogan – it is demonstrated through real actions and systems.
Every member of the jom99 customer support team is specially trained to identify signs of problem gambling and provide empathetic, effective guidance to players who need help.
The jom99 system proactively monitors play patterns to detect sudden changes that may indicate a problem. When necessary, we will reach out to the player directly in a respectful manner.
Jom99 uses a strict age verification process through KYC to ensure the platform is only accessible to individuals aged 18 and above. This is a non-negotiable boundary.
For players who need a longer-term solution, permanent self-exclusion is available. This means the account will be permanently closed and no new account can be opened at jom99 using the same details.
Jom99 sends in-platform alerts when you are approaching the time or money limits you have set yourself. This helps you make more conscious, controlled decisions during your gaming session.
You can view detailed reports on your gaming history, including play time, deposits, withdrawals, and betting trends. This information helps you objectively assess your playing patterns.
Answers to the most frequently asked questions about jom99's responsible gaming programme.
Whether you need technical assistance setting account limits or just someone to talk to, we are here for you.
Our customer support team is ready to assist you with self-control tools, account enquiries, or simply to be someone you can talk to about your concerns.
For more personal or sensitive enquiries related to responsible gaming, you can contact us by email and we will respond within 24 hours.
Talian Kasih is a dedicated hotline by the Malaysian Department of Social Welfare that provides free 24-hour counselling for a range of issues, including addiction problems.